Shipping policy

Shipping Policy

At Golden Binder, we are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During new Pokémon set releases, holidays, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

  • United Kingdom: 3–6 business days

  • United States & Canada: 7–15 business days

  • Europe: 7–15 business days

  • Other International Destinations: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (when tracking is available).

Packaging

All Pokémon Trading Card Game products are carefully packaged to help protect them during transit. Trading cards and sealed products are shipped using protective packaging to reduce the risk of damage.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Lost, Delayed, or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact us at contact@GoldenBinder.shop within 7 days of the delivery date (or expected delivery date for lost shipments).

When reporting a damaged shipment, please include:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged item(s)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. If an incorrect address is provided and the order has already been shipped, Golden Binder cannot guarantee a refund or replacement. Additional shipping charges may apply if the package is returned and needs to be resent.

Shipping Restrictions

Some products may not be available for shipment to certain countries due to local laws, carrier restrictions, or customs regulations.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: contact@GoldenBinder.shop

Business Address:
Golden Binder
33 Burnley Street
LONSDALE DC SA 5160
Australia

Phone: +1 (479) 345-1674