Refund policy

At Golden Binder, we want our customers to have a safe and enjoyable shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • Sealed products must remain unopened with the original factory seal intact.

  • The item must include all original packaging and accessories.

  • Proof of purchase (such as an order number or receipt) must be provided.

2. Collectible Product Returns

Due to the collectible nature of Pokémon Trading Card Game products, certain items have specific return conditions.

The following products can only be returned if they are unopened and factory sealed:

  • Booster packs

  • Booster boxes

  • Elite Trainer Boxes (ETBs)

  • Collection boxes

  • Special sets

  • Other sealed Pokémon TCG products

Once a sealed product has been opened, it is generally not eligible for return unless the product is defective or an incorrect item was sent.

3. Non-Returnable Items

The following items cannot be returned:

  • Opened Pokémon TCG products

  • Individual cards (unless damaged, defective, or incorrectly shipped)

  • Used products

  • Gift cards

  • Clearance or final sale items

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

We will review your request and provide a suitable solution, which may include a replacement, store credit, or refund.

5. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds are generally completed within 5–10 business days after approval.

6. Return Shipping Costs

  • If the return is caused by an error on our part (wrong item, damaged product, or defective item), Golden Binder will cover reasonable return shipping costs.

  • If the return is due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by applicable law.

7. Order Cancellation

Cancellation requests must be submitted before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

8. Lost or Missing Packages

If your package is marked as delivered but has not been received, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue. Golden Binder is not responsible for packages lost after confirmed delivery.

9. Contact Us

For any return or refund requests, please contact us:

Golden Binder

Email: contact@GoldenBinder.shop

Phone: +1 (479) 345-1674

Address:
33 Burnley Street
LONSDALE DC SA 5160
Australia